Plum collects information both in store and online. We care about the data that you provide to us and we take steps to safe guard that data on our systems. We will never sell, rent, giveaway, or otherwise misuse the private information that you provide us. If you wish to have your information removed from our current databases, please send the request to or use our Contact page.

Detailed Plum Privacy Policy


Protecting your privacy and the confidentiality of your personal information has always been a part of the way we do business at Plum Clothing Ltd., "Plum". We believe in protecting the privacy of the personal information that we obtain for business purposes about our customers, employees, suppliers and other entities.

Plum, will take reasonable steps to protect your personal information in accordance with this privacy policy and applicable law. We will not sell nor rent nor give away your information to third parties. However, we do use any personal information you provide to us for marketing and analysis purposes.

What is Personal Information

"Personal Information'' means information about an identifiable individual, but does not include the name, title or business address or telephone number of an employee of an organization.

What Personal Information do we collect

Plum uses information collected at the point of sale, and through our website to improve our designs and keep in contact with our customers. In order to do this, we often ask to collect your name, mailing address, email address and telephone number at the point of sale. Payment information may be collected for the purpose of processing your order, receiving payment of the same, and analysis in individually unidentifiable, aggregated reports.

How do we collect Personal Information

Plum collects personal information which you provide to us voluntarily, for example: at the point of sale in our stores, on sign-up forms on our website, in queries or complaints, in participation in one of our contests, or surveys.

Plum may obtain your personal information from third parties, such as our marketing partners in order to serve you better, to improve our products and services, to develop and advance the business system of Plum. and to ensure complete customer satisfaction. Plum complies with this privacy policy and all applicable privacy laws in the collection, use, disclosure and protection of all personal information that it receives. Any entity with which or from whom we share personal information is required to comply with all applicable privacy laws.

How do we use Personal Information

Internal Business Purposes

Plum uses the personal information you provide for the purposes for which it was provided, for example to communicate our offers and events to you; to respond to queries or complaints; to notify you that you have won a prize, contest or sweepstakes. Plum uses your Personal Information to better understand your needs, to improve our products and services, to develop and advance the business system of Plum and to ensure better customer satisfaction.

Plum's Direct Marketing

Plum may use your personal information for contacting you about products and services, special offers and upcoming promotions or events offered by us, or our marketing partners that we think may be of interest to you for the purposes of marketing. If you prefer that we not use your personal information for direct marketing, you may opt-out of such uses by sending an email to: Any subsequent registration or request may void your prior elections to opt out of receiving marketing materials from Plum.

When and How do we disclose your Personal Information

Plum utilizes third party suppliers, vendors and service providers to undertake various tasks on our behalf, such as analyzing and sorting data, removing repetitive information from customer lists, and hosting and maintaining databases. These organizations may have access to personal information to the extent needed to perform their functions, but they may not use it for other purposes, such as marketing their products and services to you or providing your information to third parties. Plum may, for the purposes of its business transactions, share personal information with its professional advisors, suppliers, or agencies. Any entity with which we share personal information is required to comply with all applicable privacy laws. Plum does not sell your personal information.

Where permitted or required by law, Plum may collect, use or disclose your personal information without your consent, for example to comply with a subpoena or warrant issued or an order made by a court, to collect a debt you owe to us.

How do you consent

By providing us with your personal information, you consent to our collection, use and disclosure of that information as described in this Privacy Policy as amended from time to time or as described at or before the time of collection, use or disclosure, as the case may be.

How do we protect

We will protect your information with appropriate safeguards and security measures. We have implemented physical, technological and organizational procedures designed to protect the integrity and security of your personal information based on the nature, sensitivity and format of the personal information collected, used, stored or disclosed by Plum. We will retain your personal information only for the time it is required and for the purposes for which it was collected. Only employees and agents of Plum who need to access your personal information in the course of their duties will have access to it.

How can you Correct, View, or Remove Your Personal Information?

We will make every reasonable effort to keep personal information as complete, accurate and current as is necessary to fulfill the purpose(s) for which it was collected.

If you prefer that we remove your personal information from our systems, or if you wish to verify or view such information, send a request via email to

We will respond to your request within a reasonable time, at minimal or no cost. Please note that we may not be able to provide personal information found on you which contains references to third parties as well as information that is subject to legal privilege, contains confidential information proprietary to Plum, related to an investigation of a breach of an agreement or a contravention of the law, or cannot be disclosed for other legal reasons.

Online Considerations

Your use of this web site constitutes your acceptance of this Privacy Policy and your consent to the practices it describes.

Information Collected using Technology

We may collect some information about you using technology. For instance, when you come to our site your IP address is collected so that we know where to send the information that you are requesting. We may also place a small piece of data called a "cookie" on your computer which helps us customize your online experience on our website.

External Links

The Plum web site may contain links to other Web sites not maintained or related to Plum. These links are provided as a service to users and are not sponsored by or affiliated with this web site or Plum. Plum has not reviewed any or all of the sites hyper-linked to or from this web site and is not responsible for the content or privacy practices of other Web sites.


Plum maintains physical, electronic, and procedural safeguards to help guard personal information. Plum restricts authorized access to your personal information to those persons who have a legitimate purpose to know that information to provide products or services to you and those persons you have authorized to have access to such information. Please be aware, however, that any email or other transmission you send through the Internet cannot be completely protected against unauthorized interception.

Children's Privacy

This Web site is directed toward and designed for use by persons aged 13 or older. Plum will not approve applications of, or establish or maintain registrations for any child whom Plum knows to be under the age of 13. Plum does not solicit or knowingly collect personal information from children under the age of 13. If Plum nevertheless discovers that it has received personal information from an individual who indicates that he or she is, or whom Plum otherwise has reason to believe is, under the age of 13, Plum will delete such information from its systems. Additionally, a child's parent or legal guardian may request that the child's information be corrected or deleted by requesting the same via an email to

Legal Disclaimer

Although we make every effort to preserve user privacy, we may need to disclose personal information when required by law to comply with a judicial proceeding, a court order, or legal process served on us or to protect users of our Web site and our Web site from fraudulent or abusive use.

Changes to this Privacy Policy

Plum reserves the right to change this Privacy Policy from time to time to address the changing needs of our business and / or to ensure compliance with applicable privacy laws.

If you have any inquiries, complaints, questions or requests regarding this Privacy Policy, please send an email to:

© Plum Clothing Ltd., Vancouver, BC, Canada. All rights reserved.